Seamless Security System Takeover For Enhanced Protection And Savings

At West Mercia Security, we thrive on transforming security worries into peace of mind. 

Recently, we helped a customer dissatisfied with their existing alarm company and the lacklustre service they were receiving. Frustrated by the inability to reach their security provider during critical moments and unresolved recurrent issues, they decided it was time to change.

The Challenge: Unreliable Service and Communication Breakdown

Our client approached us seeking a quote for replacing their current alarm system, complete with a comprehensive maintenance plan and monitoring services. The primary issues they faced included:

Communication Woes: The customer struggled to get in touch with their existing security company when problems arose, and the technicians sent out needed help to resolve the issues effectively.

Our Solution: Swift, Cost-Effective, and Hassle-Free

1. Responsive Quoting

Understanding the situation's urgency, we promptly provided a quote, offering a slightly more affordable solution than their current provider. Our commitment to efficiency was evident as we generated the quote on the same day as the initial site survey.

2. Speedy Takeover Process

Recognising the importance of a seamless transition, we scheduled the takeover within a week of the quote approval. This ensured no additional charges were incurred once their existing contract expired, providing our client with cost savings and a hassle-free experience.

3. Transparent Communication

We liaised directly with the previous monitoring company to facilitate a smooth transfer of monitoring services. This meticulous coordination guaranteed that the contract seamlessly transitioned to our monitoring company, eliminating any downtime in the surveillance of the client's property.

The Result: Enhanced Service and Substantial Savings

The feedback received from our client speaks volumes. Not only did our services surpass their previous experience, but we also managed to save them money. The enhanced security system and our commitment to responsive communication and efficient service have transformed their perception of security.

At West Mercia Security Ltd, we’ve been fitting alarms for over 40 years, and we’re insurance-approved – with SSAIB certification. Email us at email us or call 01384 396316.

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